Frequently Asked Questions

How do I sign-up?

Head over to our online sign-up page and follow the instructions there. It is quick, easy and all online. Just make sure you have your company registration number as well as your employees details ready.

Is my company eligible?

Yes it is! All you need is a valid company registration number.

How many employees do I need?

All you need is 1 or more employee and you can get cover. The more the merrier! Please note that if you would like to upload more than 400 employees, we’d like to chat to do you directly. Please call us for free on +27 800 990 314.

Do I have to sign all of my employees up?

Yes – as is standard with group insurance, all your employees will need to be signed up.

My employees change all the time – how do I manage this?

At Nobuntu, we understand the fluid nature of employment. So, we’ve made it really easy to manage this! Once you have signed-up for cover, your policyholder dashboard allows you to add or remove employees with 1 click! Alternatively, upload your latest excel-based employee register to the dashboard and we will take care of the rest!

Does the premium I pay change if my employees change?

Of course – you shouldn’t pay for something you don’t get! So, if you follow the easy process for changing your employees (see more here), your debit order-based premium payments will be automatically adjusted. If you make EFT payments each month, simply update the amount you pay to what is reflected on your dashboard – it’s that easy!

Are my employees ever contacted?

Absolutely! At Nobuntu we believe that employees should be as much as part of the process as you, the employer. So once you have uploaded details for each of your employees, they will receive an SMS with a USSD number which they can dial to load their beneficiary details quickly, easily and at zero cost to them. These details can be changed by the employee at any time by dialling *120*1335# and following the directions on screen.

What’s the difference between the family/non-family plans?

It’s easy! With the family plan, your employee and their spouse, two parents and up to four children are included in the cover. If one of these people passes away, your employee will receive the benefit.

How do claims work?

Claiming is easy with Nobuntu. Either you or your employee can call us for free on +27 800 990 314, or head over to our claim page and follow the easy steps: https://nobuntu.co.za/root/claim.

What documents are needed in order to make a claim?

In order to make a claim we require the flowing documents:
  • proof of death of the member or their family member (a copy of an official death certificate)
  • proof of identity of claimant
  • If the death is of a family member, proof of relationship
  • bank details where the benefit is required to be paid

Is there a waiting period?

There is a 3 month waiting period from policy start date before you can claim (other than for accidental death). During the waiting period, if you or your family member pass away, all the premiums paid will be refunded. If you or your family member pass away because of an accident, the full benefit will be paid, even within the 3 months. At the end of the waiting period, you will be fully covered regardless of how you die (Subject to exclusions, which are covered in your policy documents).

When does my cover start?

our cover starts immediately, from the date that you confirm cover through our USSD platform. It is important to note that there is a 3 month waiting period from policy start date before you can claim for anything other than accidental death.

How can I add a beneficiary?

Its easy! Simply dial *120*1335# and follow the easy steps onscreen.
How can I claim?

Claims are made easy with Nobuntu. If you would like to claim, please contact your employer or free-dial +27 800 990 314 and we will gladly help you!

If I pass away, how can my family claim?

Your beneficiaries should contact us on +27 800 990 314 and we will assist with this process. Please be sure to update your beneficiary details by dialling 120*1335# - we will only be able to pay the beneficiary which you have entered here.

What documents do I need in order to make a claim?

In order to make a claim, you or your beneficiary need to provide us with:
  • proof of death of the member or their family member (a copy of an official death certificate)
  • proof of identity of claimant
  • If the death is of a family member, proof of relationship
  • bank details where the benefit is required to be paid

How long does it take for the benefit to be paid?

Once we have received all the documents we need, we will pay within 48 hours.

Can I continue my policy once I leave my employer?

No…at least not yet, but we are working on this and will have other products for you to take up soon!